Refund Policy

This Refund Policy outlines how refunds work for JengaPlan prepaid access passes. JengaPlan does not use auto-renewing subscriptions: paid access is purchased as a one-time prepaid pass, billed in Kenyan Shillings (KES) through our payment processor, Pesapal.

Free Plan

The Free plan does not require payment and is not subject to this Refund Policy.

Prepaid Passes (Founder Pro)

Founder Pro access is a prepaid pass — KES 3,200 for 30 days or KES 30,900 for 365 days — paid once in advance. Because passes do not auto-renew:

• There is no recurring subscription to cancel, and you will never be charged automatically.
• Your access remains active until your pass expires, after which your account reverts to the Free plan.
• Previously generated business plans remain accessible on your account.

30-Day Passes

30-day passes are paid once at the time of purchase. No partial refunds are issued for unused days on an active pass.

365-Day Passes

365-day passes are paid as a single payment at the time of purchase. If you contact us within 14 days of your purchase, you may request a full refund, provided you have not generated more than 2 business plans during that period. After 14 days, no refunds are issued.

Refund Eligibility & Non-Refundable Items

We may issue a refund at our discretion for extended service outages, accidental duplicate charges, or persistent technical failures on our end. Approved refunds are returned via the original Pesapal payment method (M-PESA or card) where possible. We do not offer refunds for successfully generated plans, dissatisfaction with AI-generated content quality, or unused days on an active pass.

How to Request a Refund

To request a refund, email support@jengaplan.com with the subject line "Refund Request" and include your account email address and reason. We will review your request and respond within 5 business days.